The Home of Hi-Fi - Kent's leading Hi-Fi specialist since 1996


Customer Service

 “I’d like to thank Simon for his help in resolving an issue, nothing was too much trouble. I heartily recommend him and his shop to any prospective customers. Kevin.


I spoke at length with your colleague on the phone last Saturday. Credit where credit is due, the service I have received from Home Media has been the best I have received from any retail outlet – your attention to detail has been second to none and even my wife remarked on what a friendly, helpful nature you all have.

Without a doubt, you are my supplier of choice now and in the future and I’m really looking forward to popping in and meeting you all.

Thanks again!


 “Your level of customer service and professionalism is commendable. It strongly sets you apart from the competition. I chose your business carefully and I am not disappointed. Your emails have that personal touch. Keep it up!

Many thanks for the good customer service you gave me this summer when I got the Gyrodec and the X Boxes. The Gyrodec still sounds brilliant and I spend many a hour listening to it. I’m also spending more money on vinyl these days!

Best wishes, Mark.

I would like to say a big thank you to both Martyn and Simon for sorting this out for me, your service is second to none. From the first time I came into the shop when Simon told me I could not afford what I wanted and told me to save a little bit more and come back in a couple of months. Most companies would have taken the quick sale and this means a lot! I ended up coming back one year later and spending 3 times what I intended to spend the very first time I came in.

I purchased the stereo from Simon who was able to help me also sell the stereo to my wife. Since I have purchased the stereo, I have had many hours of fun every day listening to the immense sound it produces. I have recommended 3 friends who have since purchased audio from your shop and I will continue to sing your praise.

Once again, thank you very much! Jason C.

Online Services

Delivery so quick I suspect you live in my shed – I’m going to check later!

Rega Hinge Set To Fit Rega Turntables (#111365931271) – 03.06.2014

Although it did not arrive on time, the seller immediately contacted after I had placed my order and informed me they were out of stock, offering the option to cancel. They estimated they would be able to send out within 4-6 weeks and in the end it arrived in just over three. The goods were very well wrapped and I would shop with them again.

I ordered my hinges and now my Rega is like new again. Thank you for the fast delivery! Also, very nice to see how many Rega spare parts you have. Great to own a piece of equipment you actually can service, instead of replace!

Best regards, Mats N.

 I previously stated I would return my custom and that is what I did. An internet seller that gives a personal touch. Other half permitting, I’ll be back soon. Thanks.

Custom Installations

Just to say a big thank you for the excellent work you and Ben did when installing my TV on to the wall. All our friends comment on how good it looks and how you have managed to hide all the connections from view – first class! Will definitely use you again.

Regards, Ian.

Just wanted to say thanks again for your excellent and generous service. It has been a real pleasure dealing and talking with you. I hope I can find a good excuse to come across to Kent and maybe meet up with you in person. I’m sure we could put the world to rights and have a good chat about vinyl in the process!

Until then, best wishes, Gareth.

Just wanted to say a big thanks to Simon for hand delivering the Iso base to my home. Unwrapped the base this morning and what a wonderful piece of engineering as usual from the Michell boys – excellent stuff! Many thanks again for your excellent, friendly service and I will of course recommend you to my friends.

Regards, Dave S.

Time, Care & Attention To Detail

Hi Ben, I really appreciate the care and thought you have put in and thank you and your team for your considerable efforts.

Regards, Andy.


Called in Saturday to collect replacement wall bracket. All tidy and back to normal. Thanks for your help on this. Appreciate your speedy service and also the bracket being FOC.

Best regards, Terry.

Having had my Naim CD and amp for 6 months now, I just wanted to express how delighted I have been with my purchases. Since having had my Naims, I listen to as much instrumental music as song now. That’s how good the system is! I would like to thank you again for the time, attention, and care you gave me during my purchases this year (we got there in the end!) and wish you a Happy Christmas and a prosperous New Year.

Best wishes, Michael.

I really appreciate your attention and assistance.

Best wishes, H.

I must say that after a month, and being initially disappointed with the sound, that my NDX has gained a real sparkle – played through the ND5 XS and a Meridian pre/power – so much so, that my Meridian CD player is likely to grow cobwebs.

A note of credit to Simon at Home Media in Maidstone; on the day the UnitiServe was delivered, Naim announced the 2TB, which was a bit of a bummer. Nevertheless, they did manage to get it swapped. I would love to spend more money with them but, apart possibly from a power supply, I’m pretty much fully kitted out for a few years now!

Best regards, Des.

Informed Advice

It is almost a month after my purchase of the Rega separates and loudspeakers and I wanted to say a very warm thank you to the three of you for all your help in the purchase of such a great Hi-Fi system. As I am gradually rediscovering my entire classical music collection through them, the Rega Apollo, Rega Brio and RS1’s work in perfect synergy and deliver a melodious sound of rare beauty. Once again, many thanks, and I hope that we will have an opportunity to meet again soon.

With my very best regards, Nikos.

Thanks again for your help and advice over the past couple of weeks, it has been really appreciated – there’s no substitute for personal service. As I said, I am expecting some money coming in to me in the next few months so when its here I will be in touch again to arrange a listening session for a new CD player.

Kind regards, Mr. Smith.

I would just like to say thank you for all your help in my search for the perfect speaker solution in my set-up. It’s been 2 weeks now and the KEF R100’s are producing some sublime sounds now. I have also taken Simon’s advice and placed my Rega Brio-R and Rega DAC on a separate isolated oak platform which sits on my existing glass shelves. This has made a difference beyond words. I have no brightness and everything is so so much better.

Thanks again for all your help and I look forward to my next purchase with you (whatever it may be).

All the best, Leeon.

Thanks Simon and Martyn, the PMC’s sound really great! Only just had a chance to wire them up and they have so much more depth of sound to my KEFs. It’s always a pleasure to talk to you guys as your advice is always spot on.

Regards, Chris.

Thumbs Up With Home Media Logo

Keeping our customers happy is key to our continued success. Receiving a ‘thank you’ and chocolate Hobnobs is always greatly appreciated by our staff who genuinely want to make your shopping experience memorable for the right reasons!

You may recall the Gramophone sketch featured on ‘Not The Nine O’Clock News’, a true example of a bad (if not humorous) shopping experience.
Testimonials Biscuits


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