"I spoke at length with your colleague on the phone last Saturday. Credit where credit is due, the service I have received from Home Media has been the best I have received from any retail outlet – your attention to detail has been second to none and even my wife remarked on what a friendly, helpful nature you all have.
Without a doubt, you are my supplier of choice now and in the future and I’m really looking forward to popping in and meeting you all. Thanks again!"
"Your level of customer service and professionalism is commendable. It strongly sets you apart from the competition. I chose your business carefully and I am not disappointed. Your emails have that personal touch. Keep it up!"
"I ordered my hinges and now my Rega is like new again. Thank you for the fast delivery! Also, very nice to see how many Rega spare parts you have. Great to own a piece of equipment you actually can service, instead of replace!" - Mats N
"I previously stated I would return my custom and that is what I did. An internet seller that gives a personal touch. Other half permitting, I’ll be back soon. Thanks."
"Just wanted to say thanks again for your excellent and generous service. It has been a real pleasure dealing and talking with you. I hope I can find a good excuse to come across to Kent and maybe meet up with you in person. I’m sure we could put the world to rights and have a good chat about vinyl in the process!" - Gareth
"Called in Saturday to collect replacement wall bracket. All tidy and back to normal. Thanks for your help on this. Appreciate your speedy service and also the bracket being FOC." - Terry
"I really appreciate your attention and assistance." - H
"Thanks again for your help and advice over the past couple of weeks, it has been really appreciated – there’s no substitute for personal service. As I said, I am expecting some money coming in to me in the next few months so when its here I will be in touch again to arrange a listening session for a new CD player." - Mr. Smith
"Many thanks for the good customer service you gave me this summer when I got the Gyrodec and the X Boxes. The Gyrodec still sounds brilliant and I spend many a hour listening to it. I’m also spending more money on vinyl these days!" - Mark.
"I would like to say a big thank you to both Martyn and Simon for sorting this out for me, your service is second to none. From the first time I came into the shop when Simon told me I could not afford what I wanted and told me to save a little bit more and come back in a couple of months. Most companies would have taken the quick sale and this means a lot! I ended up coming back one year later and spending 3 times what I intended to spend the very first time I came in.
I purchased the stereo from Simon who was able to help me also sell the stereo to my wife. Since I have purchased the stereo, I have had many hours of fun every day listening to the immense sound it produces. I have recommended 3 friends who have since purchased audio from your shop and I will continue to sing your praise.
Once again, thank you very much!" - Jason C
"Just wanted to say a big thanks to Simon for hand delivering the Iso base to my home. Unwrapped the base this morning and what a wonderful piece of engineering as usual from the Michell boys – excellent stuff! Many thanks again for your excellent, friendly service and I will of course recommend you to my friends." - Dave S.
"Having had my Naim CD and amp for 6 months now, I just wanted to express how delighted I have been with my purchases. Since having had my Naims, I listen to as much instrumental music as song now. That’s how good the system is! I would like to thank you again for the time, attention, and care you gave me during my purchases this year (we got there in the end!) and wish you a Happy Christmas and a prosperous New Year." - Michael
"I must say that after a month, and being initially disappointed with the sound, that my NDX has gained a real sparkle – played through the ND5 XS and a Meridian pre/power – so much so, that my Meridian CD player is likely to grow cobwebs.
A note of credit to Simon at Home Media in Maidstone; on the day the UnitiServe was delivered, Naim announced the 2TB, which was a bit of a bummer. Nevertheless, they did manage to get it swapped. I would love to spend more money with them but, apart possibly from a power supply, I’m pretty much fully kitted out for a few years now!" - Des
"I would just like to say thank you for all your help in my search for the perfect speaker solution in my set-up. It’s been 2 weeks now and the KEF R100’s are producing some sublime sounds now. I have also taken Simon’s advice and placed my Rega Brio-R and Rega DAC on a separate isolated oak platform which sits on my existing glass shelves. This has made a difference beyond words. I have no brightness and everything is so so much better.
Thanks again for all your help and I look forward to my next purchase with you (whatever it may be)."Thanks Simon and Martyn, the PMC’s sound really great! Only just had a chance to wire them up and they have so much more depth of sound to my KEFs. It’s always a pleasure to talk to you guys as your advice is always spot on." - Chris